SHARE

Default author image

Nintendo accused of breaking EU law over eShop refunds
Think before you click that pre-order button

The Norwegian Consumer Council has written an open letter to Nintendo about their eShop policies, and also criticised Sony and Microsoft.

Pac-Man Championship Edition 2 PlusGame review: Pac-Man Championship Edition 2 Plus adds multiplayer

According to Norway’s consumer watchdog only Steam and EA’s Origin offer proper refund options, as they insist that Nintendo in particular is in violation of European law (the EU Right of Withdrawal is explained in detail on Steam).

The NCC (Norwegian Consumer Council) has written an open letter to Nintendo in which they highlight the fact that in order to pre-order a new game via the eShop a customer has to waive their right to a refund if they change their mind.

‘According to the right of withdrawal laid down in the Consumer Rights Directive, such terms are illegal’, says the NCC. ‘Until the game can be downloaded and launched, the seller cannot prohibit the consumer from cancelling their pre-order.’

Who needs consoles when you have Steam?
This time Steam are the good guys

The NCC looked at seven digital video game platforms in total, and also criticised Sony’s PlayStation Store, Microsoft’s Xbox Store, Blizzard’s Battle.net, and Ubisoft’s Uplay for making refunds more difficult than they need be.

Sony in particular has been in trouble before over their refund policy, and even ended up on BBC’s Watchdog consumer programme after customers were billed for online games they’d never bought – and were then blocked from their accounts when they tried to get a refund via their bank.

More: Gaming

The NCC found that, except for Steam and Origin, customers were forced to fill out long forms or contact customer support in order to cancel a pre-order, rather than there being any kind of automatic system for doing so.

‘With these hurdles in mind, we discourage consumers from pre-ordering video games, unless they are 100% sure that the game will live up to their expectations’, said NCC director of digital policy Finn Myrstad.

Email [email protected], leave a comment below, and follow us on Twitter

Original Article

[contf] [contfnew]

METRO
[contfnewc] [contfnewc]

LEAVE A REPLY

Please enter your comment!
Please enter your name here