Verizon yesterday received the government's permission to lock handsets to its network for 60 days after each device's activation, despite open-access rules that apply to one of Verizon's key spectrum licenses.
The Federal Communications Commission waiver approval said 60-day locks will "allow Verizon to better combat identity theft and other forms of handset-related fraud."
Verizon generally sells its phones unlocked, meaning they can be used on any carrier's network as long as the device and network are compatible with each other. This is largely because of rules the FCC applied to 700MHz spectrum that Verizon bought at auction in 2008. The 700MHz spectrum rules say that a license holder may not "disable features on handsets it provides to customers… nor configure handsets it provides to prohibit use of such handsets on other providers' networks."
But Verizon in February asked the FCC for permission to lock phones for 60 days, saying this is necessary to deter fraud when people buy phones on payment plans that require little or no down payment.
Verizon tries to deter armed robberies
Verizon already locks phones prior to sale in order to deter armed robberies from stores or trucks, and the company unlocks them at the time of activation. But Verizon told the FCC that fraudsters often "use a stolen identity or other fraudulent means to obtain a new handset on an existing customer's account or to open a new wireless service account, and then immediately turn around and sell the handset on the black market without ever paying for the device or the service."
Verizon argued that the 60-day locking period would give the company time to collect and verify the first device payment. The waiting period, says Verizon, would have "minimal, if any" effect on legitimate customers because few ever switch carriers within 60 days.
While the FCC's Wireless Telecommunications Bureau granted Verizon's request for a partial waiver from the open-access rule, it denied Verizon's request for a declaratory ruling "finding the handset unlocking rule already permits such temporary locking."
The FCC is "not persuaded that Verizon's interpretation" of the rule is accurate, the commission order said. "We do, however, find that the limited waiver of the unlocking requirement that Verizon requests would serve the public interest and therefore grant Verizon's request for a partial waiver."
Smaller carriers opposed Verizon request
The FCC approved Verizon's waiver despite opposition from T-Mobile and a trade group that represents rural carriers. T-Mobile told the FCC that "Verizon does not demonstrate that allowing it a 60-day period to lock phones would help address the problem."
There is no evidence this limited action would have the desired effect. During the proposed 60-day period, a fraudulent party would be required to make a single payment—likely of about $40. Once that payment is made, Verizon would unlock the phone. But $40 is a small price to pay for an unlocked phone. Indeed, the fact that other carriers that lock devices experience this problem as well but only unlock phones based, for example, on payment for the device, demonstrates that a limited locking period may not prevent subscriber fraud and device theft.
T-Mobile imposes a stricter unlocking policy, requiring customers to pay for the entire cost of a phone before unlocking it. But T-Mobile doesn't face the same open-access rules because it uses different spectrum. The company told the FCC that the lack of a rule applying to other carriers "does not justify the Commission waiving a rule that it purposefully applied to spectrum that Verizon holds."
Verizon knew the restrictions when it bid on the spectrum, and "the no-locking provisions of the rules almost certainly affected the auction price of this spectrum," T-Mobile wrote.
The Rural Wireless Association (RWA) argued that Verizon's waiver would have negative effects on rural carriers and rural customers, and said that it opposes device locking in general.
The RWA also said the alleged benefits of a 60-day locking policy "are far outweighed by the public benefits that are derived from Verizon's continued compliance with the rule."
Rural carrier Pine Belt Cellular argued that the 60-day locks will make it harder for people to buy phones from Verizon and then switch to a different carrier.
"Verizon subscribers are given the freedom to, at any time, switch carriers for better wireless coverage or better-priced services and keep their existing handsets—a freedom of choice that no other carrier provides, and a freedom that likely explains, in part, why so many consumers initially select Verizon as their wireless provider," Pine Belt wrote.
Rural customers are often dissuaded from buying the newest and best phones "because the larger carriers offering these devices do not provide strong service—or possibly any service—near the rural consumer's home or place of business," Pine Belt wrote.
FCC: Opposition “unconvincing”
The FCC said it found the RWA and Pine Belt arguments "unconvincing."
"[T]here is no need for rural customers to acquire handsets through Verizon if they intend to use another carrier's service; they can simply buy a handset directly from the manufacturer or through another retail outlet," the FCC said.
The FCC also rejected an argument by Verizon customer Alex Nguyen, who previously filed a net neutrality complaint against Verizon back when the net neutrality rules were still in place. Nguyen Read More – Source