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Rida Video Centre, one of Singapore's last video-rental stores, is a bastion of a vanishing age.

Born in the golden era of VHS shops in the 1980s, the cosy mom-and-pop shop in Coronation Shopping Plaza is crammed from floor to ceiling with more than 10,000 titles – from dramas and documentaries to cartoons and art-house films – gleaming beneath the warm lights.

The brick-and-mortar holdout was founded 35 years ago by owner Laurel Khoo and her late husband Ooi Kai Peng, and originally located in Serene Centre.

It has been bruised by the rise of online streaming services, with a 30 per cent dip in business over the past five years.

Gone are the old VHS tapes, laser discs and VCDs: DVDs, Blu-ray and 4K Ultra HD discs are its mainstay now.

But its personal touch remains and the 60-year-old owner – a soft-spoken, maternal woman with a hearty laugh – says she wants to keep the shop going for as long as she can.

"Netflix cannot chat with you, but we can. And we can chat about anything, not just movies," says Madam Khoo, a walking encyclopaedia of film titles.

Before I can say "pause", she hops off her stool and gives me a dizzying tour of the DVDs on display – from Mexican-inspired Disney film Coco ("Colourful, beautiful") to Japanese movie Departures ("If you want to cry, watch this") to Lebanese sleeper hit Capernaum ("Why would a boy want to sue his parents?").

Rida stocks the usual Hollywood blockbusters and television dramas, but I also spy plenty of indie films – from Pedro Almodovar's late-life masterpiece Pain And Glory to Richard Linklater's Before Sunrise. Everything can be rented, but more than 500 titles are also for sale, including newer 4K Ultra HD and Blu-ray discs.

"If customers want certain titles, we will bring them in if we can."

Rida Video Centre has tried to move with the times – you can find it on Facebook, Instagram and Carousell. Still, an old-school charm lingers.

Madam Khoo's late husband Ooi Kai Peng (standing, second from far right) with staff of Rida Video Centre in Serene Centre, where the video-rental shop was located from 1985 to 2015. PHOTO: COURTESY OF LAUREL KHOO

Shelves behind the counter are crammed with about 10,000 index cards with customers' membership details. Only a few hundred are still active, Madam Khoo says.

She pulls out one card dating back to 1996. "It still has a balance, so we can't cancel the membership or recycle the card number. We just keep it."

Madam Khoo tries to watch at least one movie a day. She struggles to name her favourite – there are too many. But shop assistant Geraldine Chio, 30, looks up from the counter and chimes in: "She loves Kubo And The Two Strings. She has played it more than 200 times."

The store's personal touch, perhaps, is what keeps old customers coming back after decades.

"She always asks, 'What is your mood today?'" says Ms Teo, a retiree in her 60s who visits almost every day.

"I might say, 'I'm depressed.' And she'll say, 'Okay, you'll see something comical. It's very homely.' You feel you belong," adds Ms Teo, who was at the store last week to return Danish film The Hunt.

Architect Benjamin Lee, 32, discovered the shop a few months ago and was struck by its range of 4K Ultra HD and Blu-ray discs.

"I don't rent. I'm just a collector," he says, pointing to his stack of films, such as Wonder Woman and Deadpool 2, at the payment counter.

Then, there is 12-year-old Rayden Lim, who pops by with his mother whenever he goes for mathematics tuition.

"Renting is a better solution," says the self-confessed film fanatic, who has a $50 pre-paid package entitling him to nine films. "If you buy, you have to watch the same movie over and over again."

Madam Khoo says: "Every video, every movie, tells a story. Life is a story – it's how well we want to tell it."

The shop's story began in 1985.

Madam Khoo and her late husband Mr Ooi met when they were colleagues at an electronics firm. They would watch gongfu movies in the cinema on date nights.

After they were engaged, they took the plunge into the video business.

"A lot of his friends were in the video business… Watching movies is a great pastime, if you ask me."

It was the golden age for video shops in Singapore. In 1985, the island had more than 100 video libraries and outlets.

Videovan, which would become the sole distributor for 20th Century Fox and Disney films in Singapore, had set up shop not long ago. At D&O Film & Video in Tanglin Shopping Centre, crusty connoisseur Albert Odell held court.

By the 1990s, the Oois had expanded their business, spilling into the next-door unit at Serene Centre and setting up new branches at Orchard Towers, Balmoral Plaza and Holland Village.

Mr Ooi had the foresight to buy their units at Orchard Towers and Balmoral Plaza, which are now leased to tenants and help generate revenue.

Renting movies was a more affordable option for many people in the 1990s, when buying a DVD would set one back about $80.

Rida Video Centre in Jalan Serene drew many expatriates, but it was also popular with the locals. It saw more than 100 people a day, who rented titles such as Monty Python and TVB dramas and carted off VHS cassettes by the dozen.

The late Mr Ooi, a self-made man who had a brush with gang culture after dropping out of primary school, never allowed his poor English to get in the way of chatting with customers. He could often be seen on a bench outside the store, in conversation with them.

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